Refund & Cancellation Policy

Tere Sang provides online matrimonial profile and membership services. This policy explains how cancellations and refunds are handled for paid services purchased through teresang.in.

1. Cancellation Within 24 Hours

A customer may request cancellation and a refund within 24 hours of making the payment, provided that the customer has not used any paid service or paid feature during this period.

If any paid service or paid feature has been used, the payment will become non-refundable, even if the refund request is made within 24 hours.

2. Use of Any Paid Service

Once a customer uses any paid service, paid feature, contact facility, interest/contact request facility or any other feature included with the paid service, the payment will be considered non-refundable.

3. Refund Eligibility

Refunds may be considered in the following genuine situations:

• Duplicate payment for the same transaction.
• Payment was successfully deducted but the paid service was not activated because of a technical failure.
• A payment was charged incorrectly because of a technical or payment processing error.
• Another genuine technical or payment-related issue is verified by Tere Sang.

4. Non-Refundable Situations

Payment will not be refunded in the following situations:

• Any paid service or paid feature has already been used.
• The customer changes their mind after using a paid service.
• The customer does not find a suitable matrimonial match.
• The customer does not use the service after the applicable cancellation period has passed.
• The customer voluntarily hides, deactivates or stops using their profile.

5. How to Request a Refund

To request a refund review, contact Tere Sang using the details below. Please provide the registered name, registered email address, payment date and payment/reference ID, if available.

6. Refund Review and Processing

Tere Sang will review the transaction and the reason for the refund request. If a refund is approved, it will normally be initiated through the original payment method used for the transaction.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

7. Payment Gateway / Failed Transactions

If an amount is debited from the customer's bank account but the paid service is not activated, the customer should contact Tere Sang support with the transaction details.

The transaction will be checked and appropriate action will be taken after verification.

8. Policy Changes

Tere Sang may update this Refund & Cancellation Policy when its services, membership plans or payment process changes. The latest version published on this website will apply to future transactions.

9. Contact

For cancellation, refund requests or payment-related questions, please contact: